Privacy Policy & GDPR Guidance

Grahams Road Vets is committed to protecting your privacy. When you use this website we take measures to ensure your information is private and secure.

 

The information we collect

To better serve our customers and improve our website, we may collect the following information:

• Contact information
• Business details
• Browser cookies
• Survey responses and competition submissions

The information may be used to measure web activity, produce internal records or create services and promotions most relevant to our customers.

 

Security

Information you submit via this website is secure and is never shared to a third party unless as authorised by law.
In order to prevent unauthorised access or disclosure, we have created physical, electronic and managerial procedures to safeguard the information we collect online.

When taking electronic payment we use PayPal Services. If you choose to pay directly to thePayPal.com website or use PayPal Services, we also collect information about your transactions and your activities.
In addition, if you open a PayPal account or use PayPal Services, we may collect the following types of information: Contact information, such as your name, address, phone, email, and other similar information. Financial information, such as the full bank account numbers and/or credit card numbers that you link to your PayPal account or give us when you use PayPal Services. Detailed personal information such as your date of birth or social security number.

We may also obtain information about you from third parties such as credit bureaus and identity verification services.

In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website or PayPal Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity.

If paying an invoice by credit or debit card we will store your card details until the transaction is complete. Thereafter we will securely dispose of your details using our secure shredding systems and ensure there is no trace of any details held on our system.

 

Browser cookies

New Cookie Legislation
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). New legislations means your website must make users aware if you use cookies and prompt them not to use cookies when viewing your site.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site. This can have an impact on sites that have log in areas where the user would need to create a new log in every time they moved from page to page.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits. Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’). Websites which use Google Analytics to track visitor numbers are using cookies to monitor this information.

What is in a cookie? A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don’t want cookies to be set? Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. How can I control cookies?

Web browser cookies. If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.

 

Links to other sites

This website contains links to external websites. Privacy policies on these sites may vary and, as such, we are not responsible for the content or privacy policies of these sites.

 

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our website. As a result, you should visit this page periodically to keep up to date with changes.

 

GDPR Guidance

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

We will never sell, share or use your personal information other than as described here.

The policy below sets out how we will use and share the information that you give us. This policy describes your relationship with GRVC.

 

Who We Are And How To Contact Us

GRVC is registered with the Information Commissioner’s Office under the Data Protection Act 1998. The data controller is: DAVID REED You can get in touch with us in any of the following ways:

Email: enquiries@grahamsroadvets.co.uk

Phone: 01324623163

Website: www.grahsmsroadvets.co.uk

Post: David Reed, 53 grahams road falkirk

How to change your preferences

You can contact us to change your preferences at anytime.

How we operate

We operate in line with EU GDPR (May 2018) data protection guidelines.  We are committed to maintaining your personal rights and allow all users to change or withdraw their opt-in options at anytime.  We will also advise you on how to complain to the relevant authorities, namely the Information Commissioner’s Office.

Who this privacy policy applies to

GRVC is a VET CLINIC offering veterinary services to pet owners and this policy relates to users of GRVC.  Processing of your data is required in order to offer you these services.  This policy applies to individuals who have registered with GRVC as either a customer, user, administrator or in any other capacity.

What this policy applies to

This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes (as a customer):

  • Information you provide during the registration process
  • Information you provide in the form or number data, messages or meta-data
  • Information we collect about how you use the website
  • Information relating to purchases and other transactions
  • Information given and stored as part of our ongoing relationship

Scope of Consent

By submitting your personal data to GRVC, you are affirming your explicit consent for such information to be used in accordance with this privacy policy.  You will be able to withdraw that consent at any time by the methods described.

Opting out at a later date

Once you have given your consent, you can amend or withdraw your consent at anytime.  You can also choose to object to processing at anytime.  We respect all user rights as defined in GDPR.  If you have any comments or wish to complain please visit GRVC or contact us anytime.

How we store and process your data

Your account data will be collected stored and processed in the UK only.  Your data will be stored for [data storage period] after your last recorded login attempt.  In order to provide updates and offers that may be of interest to you we use recognised third parties to take payment, manage our company accounts and provide banking services.  We will store transactions, payment and order data for up to 7 years or for as long as required by UK financial and company regulations.  These third parties may operate outside the EU.

Our obligations

We are a data controller.  In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with the Data Protection Act 1998 and the GDPR (2018) in the way we use and share your personal data.  Among other things, this means that we will only use your personal data:

  • Fairly and lawfully
  • As set out in the legislation and this policy
  • To the extent necessary for these purposes

We will process your personal data ourselves as the data processor.  We will take reasonable precautions to safeguard the personal information that you supply.

GRVC may from time to time use your information for marketing, account management or relationship management purposes.  The main purpose of this is to provide you with information about goods and services which we think may be of interest to you and/or to maintain any existing relationship we may have with you.

Third Parties

Your data is not shared with any third parties other than as described here.

Security

We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours.  If you have any queries or concerns about your data usage please contact us.

Legitimate Interests

Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you).

Contacting us, exercising your information rights and Complaints

If you any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact: The Data Protection Officer at [company name].  We will process SARs within 20 days, SAR responses are usually free but we reserve the right to charge for excessive or unfounded requests. We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.

Privacy Statement FAQ:

 

Who will use my data?

GRVC

What for?

We will store and process your data in order to allow us to maintain your account, send system updates, send offer details, process and store your transaction details, and provide customer support to you.

What will happen?

We will use your information to send you systems information and updates, offers and other items that we think you will be interested in.

What data will be stored?

We will store your registration details, usage info, transactions details, and any preference information we collect as part of you visiting our website.

What data will be shared?

We will only share your information with any regulator or legal body that requests it.

How long?

Your data will be stored for 6 years after your last contact, after which time your account will be archived.  You can request account deletion at anytime.

Who can access my data?

We will never sell, share or otherwise distribute your data to any other third party.

How is my data kept secure?

We will store your data on secure UK based servers which will be processed in the UK.  We use industry standard security protocols/technology to secure data.